Frequently Asked Questions

  • Good news! You can get a copy of your ticket sent to you here.

    Just enter the email address that you used to place the order initially.

  • Exhibitors - a mixture depending on the individual exhibitor

    Ticket desks (including RPGs) - card only

    AireShoppe (Tuck shop & Merch) - card only

    Charity Raffle - card only

    Bring n Buy - cash only

    Library Deposits - cash only

  • Tickets and any merch or events prepaid are fully refundable. If we cancel the event we will automatically refund any monies paid. Please bear with us as we work through the refunds, it’s a manual process so may take some time. If the event is going ahead, but you want a refund, please just contact us before we open the doors and we’ll refund your order, no reason needed. We would recommend that any transport or accommodation is booked on refundable terms.

  • Yes, you are able to get a full refund on any pre-ordered tickets, merch or events, without needing to give a reason, you just need to make sure you email us before 4pm on Wednesday 12th March 2025.

  • Unique = Number of individuals attending over the event (one person attending for 3 days counts as 1)
    Footfall = Sum of people in on each day of the event (one person attending for 3 days counts as 3)

    AireCon 9 (Harrogate, 2024) - Unique: 4.5k | Footfall: 10k
    AireCon 8 (Harrogate, 2023) - Unique: 3856 | Footfall: 8563
    AireCon 7 (Harrogate, 2022) - Unique: 2702 | Footfall: 5757
    AireCon 6 (Harrogate, 2020) - Unique: 2268 | Footfall: 4660
    AireCon 5 (Harrogate, 2019) - Unique: 2017 | Footfall: 4003
    AireCon 4 (Harrogate, 2018) - Unique: 1593 | Footfall: 2944
    AireCon 3 (Harrogate, 2017) - Unique: 683 | Footfall: 1307
    AireCon 2 (Bradford, 2016) - Unique: 271 | Footfall: 383
    AireCon 1 (Bradford, 2016) - Unique: 102 | Footfall: 133
    AireCon 0 (Guiseley, 2015) - Unique: 28 | Footfall: 45

  • No! AireCon is a friendly, welcoming and inclusive event and there’s loads of ways to meet others and play games. Have a look on the Play page for ways to find games. The participation events we hold at AireCon are also a great way of meeting others as well as the meetups before AireCon starts. Have a look at the Events page for more information.

  • No! We have plenty of things occurring to help people have a great AireCon. You can pre-arrange games on the G.A.M.E system or use the Quiet Gaming area in the Queen’s Suite to make things easier.

  • Yes, the convention is fully accessible. More information is available on the Accessibility page.

  • The Bring n Buy is a great way of selling games that you’re done with in order to make room for new games! If you want to sell games, you’ll need to register them on the G.A.M.E system in advance. Instructions on how to do that are on the Bring n Buy page. If you’re wanting to browse games that are available to buy, just head to the Bring n Buy area, but please be aware that, due to the popularity of the Bring n Buy, there may be a queue of around 15 minutes to get in at peak times.

  • Whilst AireCon is a chilled out and relaxed convention, it can still get pretty bustling at peak times. If you’re looking for quieter spaces, there is a dedicated quiet gaming area which will be sign posted.

  • The AireCrew are easy to identify as on-duty members will be wearing bright yellow t-shirts with the AireCon logo on front and back, they will also say AireCrew on the front, they’ll also have yellow lanyards and yellow passes. The AireCon organising team will be wearing black shirts or t-shirts with the AireCon logo on the front.

  • All money raised from The Charity Raffle, Plaid-Aire-Day Saturday and The Missing Piece during AireCon 2023 will be split between WWF and MANUP?.

  • The main entrance for AireCon is Entrance 4 on Ripon Road, access will also be available through Entrance 5, a little further along the same road.

  • Yes, it is listed along with our other policies on the Policies page.

  • We are unable to reserve tables, but there’s always plenty of space for everyone. If you need a larger table for the game you’d like to play, please use one of the large round tables.

  • Yes, public WiFi is available without the need to register, just connect to Venue WiFi and follow the steps on screen.

  • We don’t currently have charging facilities, so would recommend bringing a charging pack if you intend on using your device a lot.